Shipping & Delivery Policy
Free Vape Delivery Across New Zealand
We are proud to offer Free Delivery on all New Zealand orders! We partner with premium express courier services to ensure your vaping products arrive safely.
Dispatch & Delivery Timelines
Dispatch Window: All orders will be packed and dispatched from our warehouse within 10 business days of order confirmation.
Delivery Times: Once dispatched, arrival times will vary depending on your region and location.
Rural Deliveries (RD) & Holidays: Please allow additional transit time for rural addresses. Delivery services do not operate on weekends or public holidays.
Peak Seasons: During high-volume periods (such as sales events or public holidays), regional courier network capacities may experience delays, which could further affect delivery timelines.
Strict 18+ Age Verification & Signature Required
In legal compliance with New Zealand regulations, all vape deliveries are strictly shipped via 18+ Signature Required courier services.
ID Verification: The courier driver will ask for a valid photo ID (such as a Driver’s License or Passport) to verify you are 18 or older.
No Contactless Drop-offs: Because a physical signature is legally required, parcels cannot be left unattended, dropped in mailboxes, or left via authority to leave (ATL) at your doorstep.
Lost or Stolen Parcels: Please note that we cannot be held responsible for lost or stolen packages if you arrange an unauthorized delivery method with the courier that bypasses the required signature.
Order Tracking
Once your order is dispatched, you will receive a tracking link via email. You can easily track your parcel live through the online tracking portal provided in your shipment email.